top of page
shutterstock_1137610184.jpg

Client Information

At Coastal Cleaning and Linen Service, we're dedicated to ensuring your experience with us is as smooth and straightforward as possible. Below are answers to some of the most common questions we receive. If you don't find what you're looking for here, please feel free to contact us directly.

Frequently Asked Questions

  • What areas do you serve?
    We proudly serve Wilmington, North Carolina, and the surrounding areas, including Carolina Beach. If you're unsure whether your location falls within our service area, please contact us.
  • What cleaning services do you offer?
    Our services include residential cleaning, vacation rental cleaning, move-in and move-out cleaning, linen services for vacation rentals, and customized cleaning solutions. Each service is tailored to meet your specific needs.
  • How can I book a cleaning service?
    You can book a service by calling us at (910) 508-9511, emailing coastalcleaningandlinen@gmail.com, or by filling out the contact form on our website. We'll discuss your needs and schedule a service at a time that's convenient for you.
  • Do I need to be home during the cleaning?
    It's not necessary for you to be home, but you're welcome to be if you prefer. Our professionals are thoroughly vetted and trustworthy, allowing you to feel comfortable with them cleaning your home or rental property in your absence.
  • Do you provide cleaning supplies?
    Yes, our team comes fully equipped with all the cleaning supplies and equipment needed to perform our services. If you have specific products you'd prefer us to use, please let us know in advance.
  • What is your cancellation policy?
    We understand that plans can change. We ask that you provide us with at least 24 hours' notice if you need to cancel or reschedule your service to avoid any cancellation fees.
  • How is pricing determined for your cleaning services?
    Our pricing is based on the size of the property, the type of service requested, and the level of cleaning required. We offer free estimates, so please contact us to discuss your needs and receive a personalized quote.
  • What payment methods do you accept?
    We accept various payment methods, including cash, checks, and major credit cards. Payment is due upon completion of the service.
bottom of page